Returns Policy
At Camera-Pan, we want you to be completely satisfied with your purchase. Please review our refund policies carefully to understand the terms for both hardware purchases and digital packages.
Hardware Returns
If you are not fully content with the hardware kit you have received, we offer a hassle-free return policy. You have 14 days from the date of delivery to initiate a return. Please ensure that the hardware kit is in its original condition—unused, unopened, and in its original packaging—with all accessories and documentation included.
To begin the return process, please contact our customer support team using the contact form. Our team will guide you through the procedure and provide any necessary instructions or forms.
Please note the following regarding hardware returns:
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Return shipping costs, customs charges, and handling fees are the responsibility of the customer and will be deducted from the refund.
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If you refuse to accept a parcel due to import duties, taxes, or other reasons, Camera-Pan reserves the right to deduct return expenses from the refund.
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If return expenses exceed the order value, no refund will be given.
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Any late charges incurred on delivery may be charged to your payment method.
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Refunds will be processed back to the original payment method, minus card processing fees (typically 3-5%).
Digital Packages (Game Film & Live Streaming)
Due to the nature of our services, we do not offer refunds on digital packages that have been purchased and where filming has taken place. Once a package has been ordered and the event has been recorded, no refunds will be granted.
If you experience technical issues or have concerns regarding your purchase, please reach out to our support team, and we will do our best to assist you.
We strive to make the purchasing experience as smooth as possible and aim to provide exceptional customer service. If you have any questions regarding our refund policy, please do not hesitate to contact us.
Your satisfaction is our priority, and we appreciate your support of Camera-Pan.